Skip to main content
S. 3170 119th Congress Senate

Stuck On Hold Act

Official title: A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the… Show full official titleShow less

Official title: A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.

Introduced: November 10, 2025 Introduced by: John Kennedy Republican · Louisiana See on congress.gov
Armed Forces and National Security Department of Veterans AffairsSocial Security AdministrationTelephone and wireless communication
Sign in to write a letter Sign in to watch
 Everywhere this bill has been 3 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Apr 29, 2026
Committee on Veterans' Affairs. Hearings held.
Nov 10, 2025
Introduced in Senate
Nov 10, 2025
Read twice and referred to the Committee on Veterans' Affairs.
 Ask about this bill AI · grounded in the bill text

Have a question about what this bill does? Ask in plain English; the answer is drawn from the bill's actual text and official record, and it'll tell you when something isn't in the text rather than guess.

AI answers can be imperfect; always confirm against the full bill text.

What's happening now April 29, 2026

Committee on Veterans' Affairs. Hearings held.

 Plain-English summary Congressional Research Service

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

 Hearings & markups 1
 Related & companion bills 1
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Lobbying activity 9

Registered lobbyists who named this bill in their disclosure filings. Source: federal Lobbying Disclosure Act filings.

Bodies those filers lobbied

A filing lists the bills it worked on and the parts of government it contacted in separate sections, so these are the bodies those filers named anywhere in the filing, not a per-bill breakdown.

See all 9 filings →
 Cosponsors 1
All 1 Democratic 1
D
Kelly, Mark
Arizona · Nov 10, 2025
Cite this page click to expand
APA
U.S. Congress. (2026). S. 3170: Stuck On Hold Act. 119th Congress. Open America. https://openamerica.io/bill/119-S-3170/
MLA
"S. 3170: Stuck On Hold Act." 119th Congress, 2026, Open America, https://openamerica.io/bill/119-S-3170/.
Bluebook (legal)
S. 3170, 119th Cong. (2026), https://openamerica.io/bill/119-S-3170/.
Markdown link
[S. 3170: Stuck On Hold Act](https://openamerica.io/bill/119-S-3170/)
Report a problem