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H.R. 5992 119th Congress House

Stuck On Hold Act

Official title: To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Departme… Show full official titleShow less

Official title: To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.

Introduced: November 10, 2025 Introduced by: Ken Calvert Republican · California See on congress.gov
Armed Forces and National Security Department of Veterans AffairsSocial Security AdministrationTelephone and wireless communication
 Everywhere this bill has been 3 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Nov 17, 2025
Referred to the Subcommittee on Economic Opportunity.
Nov 10, 2025
Referred to the House Committee on Veterans' Affairs.
Nov 10, 2025
Introduced in House
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What's happening now November 17, 2025

Referred to the Subcommittee on Economic Opportunity.

 Plain-English summary Congressional Research Service

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

 Related & companion bills 1
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 2
 Lobbying activity 6

Registered lobbyists who named this bill in their disclosure filings. Source: federal Lobbying Disclosure Act filings.

Bodies those filers lobbied

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Cite this page click to expand
APA
U.S. Congress. (2026). H.R. 5992: Stuck On Hold Act. 119th Congress. Open America. https://openamerica.io/bill/119-HR-5992/
MLA
"H.R. 5992: Stuck On Hold Act." 119th Congress, 2026, Open America, https://openamerica.io/bill/119-HR-5992/.
Bluebook (legal)
H.R. 5992, 119th Cong. (2026), https://openamerica.io/bill/119-HR-5992/.
Markdown link
[H.R. 5992: Stuck On Hold Act](https://openamerica.io/bill/119-HR-5992/)
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