Stuck On Hold Act
Official title: To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Departme… Show full official titleShow less
Official title: To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
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Referred to the Subcommittee on Economic Opportunity.
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
- Introduced in House Formatted Text PDF Formatted XML
Cite this page
U.S. Congress. (2026). H.R. 5992: Stuck On Hold Act. 119th Congress. Open America. https://openamerica.io/bill/119-HR-5992/
"H.R. 5992: Stuck On Hold Act." 119th Congress, 2026, Open America, https://openamerica.io/bill/119-HR-5992/.
H.R. 5992, 119th Cong. (2026), https://openamerica.io/bill/119-HR-5992/.
[H.R. 5992: Stuck On Hold Act](https://openamerica.io/bill/119-HR-5992/)