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S. 264 119th Congress Senate

Improving Veterans’ Experience Act of 2025

Official title: A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes.

Introduced: January 28, 2025 Introduced by: Angus S. King Jr. Independent · Maine See on congress.gov
Armed Forces and National Security Congressional oversightData collection, sharing, protectionDepartment of Veterans AffairsExecutive agency funding and structure
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 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jan 28, 2025
Introduced in Senate
Jan 28, 2025
Read twice and referred to the Committee on Veterans' Affairs.
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What's happening now January 28, 2025

Read twice and referred to the Committee on Veterans' Affairs.

 Plain-English summary Congressional Research Service

Improving Veterans’ Experience Act of 2025

This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.

Additionally, the office must

  • require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
  • collect veteran-derived data to determine satisfaction and for use in policymaking;
  • provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
  • assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
  • assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.

The requirements of this bill terminate on September 30, 2028.

The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

 Related & companion bills 2
  • HR 3578 Identical bill Improving Veterans’ Experience Act of 2025
  • S 423 PRO Veterans Act of 2025
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Lobbying activity 11

Registered lobbyists who named this bill in their disclosure filings. Source: federal Lobbying Disclosure Act filings.

Bodies those filers lobbied

A filing lists the bills it worked on and the parts of government it contacted in separate sections, so these are the bodies those filers named anywhere in the filing, not a per-bill breakdown.

See all 11 filings →
 Cosponsors 1
All 1 Republican 1
R
Cornyn, John
Texas · Jan 28, 2025
Cite this page click to expand
APA
U.S. Congress. (2026). S. 264: Improving Veterans’ Experience Act of 2025. 119th Congress. Open America. https://openamerica.io/bill/119-S-264/
MLA
"S. 264: Improving Veterans’ Experience Act of 2025." 119th Congress, 2026, Open America, https://openamerica.io/bill/119-S-264/.
Bluebook (legal)
S. 264, 119th Cong. (2026), https://openamerica.io/bill/119-S-264/.
Markdown link
[S. 264: Improving Veterans’ Experience Act of 2025](https://openamerica.io/bill/119-S-264/)
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