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S 2495 119th Congress Senate Science, Technology, Communications

Keep Call Centers in America Act of 2025

Introduced: July 29, 2025 Introduced by: Gallego, Ruben Democratic · Arizona See on congress.gov
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 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jul 29, 2025
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Jul 29, 2025
Introduced in Senate
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 Plain-English summary Congressional Research Service

Keep Call Centers in America Act of 2025

This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work.

Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent.

Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements.

Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.

What's happening now July 29, 2025

Read twice and referred to the Committee on Commerce, Science, and Transportation.

 Related & companion bills 1
  • HR 4954 Identical bill Keep Call Centers in America Act of 2025
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Lobbying activity 25

Registered lobbyists who named this bill in their disclosure filings. Source: federal Lobbying Disclosure Act filings.

See all 25 filings →
 Cosponsors 1
All 1 Republican 1
R
Justice, James C.
West Virginia · Jul 29, 2025
Cite this page click to expand
APA
U.S. Congress. (2026). S. 2495: Keep Call Centers in America Act of 2025. 119th Congress. Open America. https://openamerica.io/bill/119-S-2495/
MLA
"S. 2495: Keep Call Centers in America Act of 2025." 119th Congress, 2026, Open America, https://openamerica.io/bill/119-S-2495/.
Bluebook (legal)
S. 2495, 119th Cong. (2026), https://openamerica.io/bill/119-S-2495/.
Markdown link
[S. 2495: Keep Call Centers in America Act of 2025](https://openamerica.io/bill/119-S-2495/)
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