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S 671 117th Congress Senate Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement

Federal Agency Customer Experience Act of 2021

Introduced: March 10, 2021 Introduced by: Hassan, Margaret Wood Democratic · New Hampshire See on congress.gov
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This bill died when the 117th Congress ended
It never became law before the 117th Congress (2021–2022) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 11 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jun 23, 2022
Message on Senate action sent to the House.
Jun 23, 2022
Held at the desk.
Jun 23, 2022
Received in the House.
Jun 22, 2022
Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
Jun 22, 2022
Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
Jun 22, 2022
Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
Jul 19, 2021
Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
Jul 19, 2021
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Mar 17, 2021
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Mar 10, 2021
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Mar 10, 2021
Introduced in Senate
 Amendments to this bill 1

Amendments propose changes to this bill. Members vote on amendments separately before the final bill vote. An agreed amendment becomes part of the bill; a failed amendment does not.

1 agreed to

AmendmentSponsorPurposeStatusLatest action
SAMDT 5,119 Hassan, Margaret Wood In the nature of a substitute. Agreed to Jun 22, 2022
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 Plain-English summary Congressional Research Service

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

What's happening now June 23, 2022

Held at the desk.

 Related & companion bills 1
  • HR 4688 Related bill Federal Agency Customer Experience Act of 2021
 Bill text 3 versions

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Cosponsors 1
All 1 Republican 1
R
Lankford, James
Oklahoma · Mar 10, 2021
Cite this page click to expand
APA
U.S. Congress. (2026). S. 671: Federal Agency Customer Experience Act of 2021. 117th Congress. Open America. https://openamerica.io/bill/117-S-671/
MLA
"S. 671: Federal Agency Customer Experience Act of 2021." 117th Congress, 2026, Open America, https://openamerica.io/bill/117-S-671/.
Bluebook (legal)
S. 671, 117th Cong. (2026), https://openamerica.io/bill/117-S-671/.
Markdown link
[S. 671: Federal Agency Customer Experience Act of 2021](https://openamerica.io/bill/117-S-671/)
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