S 671
117th Congress
Senate
Government Operations and Politics
Congressional oversight
Government information and archives
Government studies and investigations
Performance measurement
Federal Agency Customer Experience Act of 2021
Introduced: March 10, 2021
Introduced by:
Hassan, Margaret Wood
Democratic
· New Hampshire
See on congress.gov
Everywhere this bill has been
11 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jun 23, 2022
Held at the desk.
Jun 23, 2022
Received in the House.
Jun 23, 2022
Message on Senate action sent to the House.
Jun 22, 2022
Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
Jun 22, 2022
Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
Jun 22, 2022
Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
Jul 19, 2021
Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
Jul 19, 2021
Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
Mar 17, 2021
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
Mar 10, 2021
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Mar 10, 2021
Introduced in Senate
Plain-English summary
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
What's happening now
Held at the desk.
Committees of jurisdiction
1
Cosponsors
1