HR 4688
117th Congress
House
Government Operations and Politics
Congressional oversight
Government information and archives
Government studies and investigations
Performance measurement
Federal Agency Customer Experience Act of 2021
Introduced: July 26, 2021
See on congress.gov
Everywhere this bill has been
4 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Dec 2, 2021
Ordered to be Reported (Amended) by Voice Vote.
Dec 2, 2021
Committee Consideration and Mark-up Session Held.
Jul 26, 2021
Referred to the House Committee on Oversight and Reform.
Jul 26, 2021
Introduced in House
Plain-English summary
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.
What's happening now
Ordered to be Reported (Amended) by Voice Vote.
Committees of jurisdiction
1