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H.R. 4688 117th Congress House

Federal Agency Customer Experience Act of 2021

Official title: To require the collection of voluntary feedback on services provided by agencies, and for other purposes.

Introduced: July 26, 2021 See on congress.gov
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This bill died when the 117th Congress ended
It never became law before the 117th Congress (2021–2022) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 4 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Dec 2, 2021
Ordered to be Reported (Amended) by Voice Vote.
Dec 2, 2021
Committee Consideration and Mark-up Session Held.
Jul 26, 2021
Referred to the House Committee on Oversight and Reform.
Jul 26, 2021
Introduced in House
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 Latest action December 2, 2021

Ordered to be Reported (Amended) by Voice Vote.

 Plain-English summary Congressional Research Service

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

 Related & companion bills 1
  • S 671 Federal Agency Customer Experience Act of 2021
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Cosponsors 2
All 2 Democratic 1 Republican 1
D
Khanna, Ro
California · Jul 26, 2022
 R
Fitzpatrick, Brian K.
Pennsylvania · Jul 26, 2021
Cite this page click to expand
APA
U.S. Congress. (2026). H.R. 4688: Federal Agency Customer Experience Act of 2021. 117th Congress. Open America. https://openamerica.io/bill/117-HR-4688/
MLA
"H.R. 4688: Federal Agency Customer Experience Act of 2021." 117th Congress, 2026, Open America, https://openamerica.io/bill/117-HR-4688/.
Bluebook (legal)
H.R. 4688, 117th Cong. (2026), https://openamerica.io/bill/117-HR-4688/.
Markdown link
[H.R. 4688: Federal Agency Customer Experience Act of 2021](https://openamerica.io/bill/117-HR-4688/)
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