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S 3455 112th Congress Senate Government Operations and Politics Administrative law and regulatory procedures Congressional oversight Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement

Government Customer Service Improvement Act of 2012

Introduced: July 30, 2012 Introduced by: Warner, Mark R. Democratic · Virginia See on congress.gov
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 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jul 30, 2012
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Jul 30, 2012
Introduced in Senate
 Plain-English summary Congressional Research Service

Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies, and (3) include achievements in meeting such performance measures and standards in agency performance updates.

Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information.

Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures.

Requires the Director of the Office of Personnel Management (OPM) to: (1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and (2) establish a timetable for the completion of its retirement systems modernization project.

What's happening now July 30, 2012

Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

 Committees of jurisdiction 1
 Cosponsors 1
All 1 Republican 1