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S. 3455 112th Congress Senate

Government Customer Service Improvement Act of 2012

Official title: A bill to require the establishment of customer service standards for Federal agencies.

Introduced: July 30, 2012 Introduced by: Mark R. Warner Democratic · Virginia See on congress.gov
Government Operations and Politics Administrative law and regulatory proceduresCongressional oversightConsumer affairsGovernment employee pay, benefits, personnel management
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Government information and archivesGovernment studies and investigationsOffice of Management and Budget (OMB)Performance measurement
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This bill died when the 112th Congress ended
It never became law before the 112th Congress (2011–2012) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jul 30, 2012
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Jul 30, 2012
Introduced in Senate
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 Latest action July 30, 2012

Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

 Plain-English summary Congressional Research Service

Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies, and (3) include achievements in meeting such performance measures and standards in agency performance updates.

Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information.

Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures.

Requires the Director of the Office of Personnel Management (OPM) to: (1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and (2) establish a timetable for the completion of its retirement systems modernization project.

 Related & companion bills 1
  • HR 538 Government Customer Service Improvement Act
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Cosponsors 1
All 1 Republican 1
R
Johnson, Ron
Wisconsin · Jul 30, 2012
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APA
U.S. Congress. (2026). S. 3455: Government Customer Service Improvement Act of 2012. 112th Congress. Open America. https://openamerica.io/bill/112-S-3455/
MLA
"S. 3455: Government Customer Service Improvement Act of 2012." 112th Congress, 2026, Open America, https://openamerica.io/bill/112-S-3455/.
Bluebook (legal)
S. 3455, 112th Cong. (2026), https://openamerica.io/bill/112-S-3455/.
Markdown link
[S. 3455: Government Customer Service Improvement Act of 2012](https://openamerica.io/bill/112-S-3455/)
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