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S 1275 116th Congress Senate Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement

Federal Agency Customer Experience Act of 2019

Introduced: May 1, 2019 Introduced by: Hassan, Margaret Wood Democratic · New Hampshire See on congress.gov
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This bill died when the 116th Congress ended
It never became law before the 116th Congress (2019–2020) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 10 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jul 30, 2019
Referred to the House Committee on Oversight and Reform.
Jul 30, 2019
Received in the House.
Jul 29, 2019
Message on Senate action sent to the House.
Jul 25, 2019
Passed Senate with amendments by Voice Vote. (consideration: CR S5115-5117; text: CR S5115-5117)
Jul 25, 2019
Passed/agreed to in Senate: Passed Senate with amendments by Voice Vote.(consideration: CR S5115-5117; text: CR S5115-5117)
Jun 10, 2019
Placed on Senate Legislative Calendar under General Orders. Calendar No. 111.
Jun 10, 2019
Committee on Homeland Security and Governmental Affairs. Reported by Senator Johnson with amendments. With written report No. 116-46.
May 15, 2019
Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
May 1, 2019
Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
May 1, 2019
Introduced in Senate
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 Plain-English summary Congressional Research Service

Federal Agency Customer Experience Act of 2019

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

What's happening now July 30, 2019

Referred to the House Committee on Oversight and Reform.

 Related & companion bills 1
  • HR 2586 Identical bill Federal Agency Customer Experience Act of 2019
 Bill text 4 versions

Source documents hosted by congress.gov.

 Committees of jurisdiction 2
 Cosponsors 1
All 1 Republican 1
R
Lankford, James
Oklahoma · May 1, 2019
Cite this page click to expand
APA
U.S. Congress. (2026). S. 1275: Federal Agency Customer Experience Act of 2019. 116th Congress. Open America. https://openamerica.io/bill/116-S-1275/
MLA
"S. 1275: Federal Agency Customer Experience Act of 2019." 116th Congress, 2026, Open America, https://openamerica.io/bill/116-S-1275/.
Bluebook (legal)
S. 1275, 116th Cong. (2026), https://openamerica.io/bill/116-S-1275/.
Markdown link
[S. 1275: Federal Agency Customer Experience Act of 2019](https://openamerica.io/bill/116-S-1275/)
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