Skip to main content
H.R. 3519 116th Congress House

Better Service to Borrowers Act of 2019

Official title: To direct the Secretary of Education to develop a common manual for loan servicers to ensure quality of practice and increase borrower satisfaction.

Introduced: June 26, 2019 Introduced by: Kim Schrier Democratic · Washington See on congress.gov
Education Government information and archivesGovernment lending and loan guaranteesStudent aid and college costs
Sign in to write a letter Sign in to watch
This bill died when the 116th Congress ended
It never became law before the 116th Congress (2019–2020) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Jun 26, 2019
Referred to the House Committee on Education and Labor.
Jun 26, 2019
Introduced in House
 Ask about this bill AI · grounded in the bill text

Have a question about what this bill does? Ask in plain English; the answer is drawn from the bill's actual text and official record, and it'll tell you when something isn't in the text rather than guess.

AI answers can be imperfect; always confirm against the full bill text.

 Latest action June 26, 2019

Referred to the House Committee on Education and Labor.

 Plain-English summary Congressional Research Service

Better Service to Borrowers Act of 2019

This bill requires the Department of Education (ED) to develop and update a manual of common procedures and policies for loan servicers that enter into contracts with ED for the origination, servicing, and collection of loans under the Federal Family Education Loan program, the Federal Direct Loan program, and the Federal Perkins Loan program. Such manual must include a minimum standard of quality and practice to ensure that borrowers are well-served by loan servicers.

 Related & companion bills 1
  • HR 4674 College Affordability Act
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Cosponsors 3
All 3 Democratic 1
DEFAZIO, PETER
· Sep 17, 2019
Allred, Colin
· Jun 26, 2019
 D
Casten, Sean
Illinois · Jun 26, 2019
Cite this page click to expand
APA
U.S. Congress. (2026). H.R. 3519: Better Service to Borrowers Act of 2019. 116th Congress. Open America. https://openamerica.io/bill/116-HR-3519/
MLA
"H.R. 3519: Better Service to Borrowers Act of 2019." 116th Congress, 2026, Open America, https://openamerica.io/bill/116-HR-3519/.
Bluebook (legal)
H.R. 3519, 116th Cong. (2026), https://openamerica.io/bill/116-HR-3519/.
Markdown link
[H.R. 3519: Better Service to Borrowers Act of 2019](https://openamerica.io/bill/116-HR-3519/)
Report a problem