HR 6656
118th Congress
House
Social Welfare
Department of Veterans Affairs
Social Security Administration
Telephone and wireless communication
Stuck On Hold Act
Introduced: December 7, 2023
Introduced by:
Calvert, Ken
Republican
· California
See on congress.gov
Everywhere this bill has been
13 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Sep 25, 2024
Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.
Sep 25, 2024
Motion to reconsider laid on the table Agreed to without objection.
Sep 25, 2024
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
Sep 25, 2024
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)
Sep 25, 2024
DEBATE - The House proceeded with forty minutes of debate on H.R. 6656.
Sep 25, 2024
Considered under suspension of the rules. (consideration: CR H5776-5777)
Sep 25, 2024
Mr. Bost moved to suspend the rules and pass the bill, as amended.
Apr 17, 2024
Forwarded by Subcommittee to Full Committee (Amended) by Voice Vote.
Apr 17, 2024
Subcommittee Consideration and Mark-up Session Held
Mar 20, 2024
Subcommittee Hearings Held
Jan 11, 2024
Referred to the Subcommittee on Economic Opportunity.
Dec 7, 2023
Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Dec 7, 2023
Introduced in House
Plain-English summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.
What's happening now
Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.
Committees of jurisdiction
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