Skip to main content
HR 5375 115th Congress House Taxation Computer security and identity theft Congressional oversight Fraud offenses and financial crimes Government studies and investigations Performance measurement Right of privacy Tax administration and collection, taxpayers

To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

Introduced: March 21, 2018 See on congress.gov
Sign in to write a letter Sign in to watch
This bill died when the 115th Congress ended
It never became law before the 115th Congress (2017–2018) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Mar 21, 2018
Referred to the House Committee on Ways and Means.
Mar 21, 2018
Introduced in House
 Ask about this bill AI · grounded in the bill text

Have a question about what this bill does? Ask in plain English; the answer is drawn from the bill's actual text and official record, and it'll tell you when something isn't in the text rather than guess.

AI answers can be imperfect; always confirm against the full bill text.

 Plain-English summary Congressional Research Service

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

The strategy must include:

  • a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
  • an assessment of self-service options;
  • proposals to protect taxpayer identity and reduce identity theft;
  • proposals to improve customer service in the short-term, medium-term, and long-term, and
  • metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
What's happening now March 21, 2018

Referred to the House Committee on Ways and Means.

 Related & companion bills 1
  • HR 5444 Related bill To amend the Internal Revenue Code of 1986 to modernize and improve the Internal Revenue Service, to amend the Internal…
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 1
 Cosponsors 2
All 2 Republican 1
Bishop, Mike
· Mar 21, 2018
 R
Kelly, Mike
Pennsylvania · Mar 21, 2018
Cite this page click to expand
APA
U.S. Congress. (2026). H.R. 5375: To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.. 115th Congress. Open America. https://openamerica.io/bill/115-HR-5375/
MLA
"H.R. 5375: To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.." 115th Congress, 2026, Open America, https://openamerica.io/bill/115-HR-5375/.
Bluebook (legal)
H.R. 5375, 115th Cong. (2026), https://openamerica.io/bill/115-HR-5375/.
Markdown link
[H.R. 5375: To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.](https://openamerica.io/bill/115-HR-5375/)
Report a problem