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HR 5375 115th Congress House Taxation Computer security and identity theft Congressional oversight Fraud offenses and financial crimes Government studies and investigations Performance measurement Right of privacy Tax administration and collection, taxpayers

To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

Introduced: March 21, 2018 See on congress.gov
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 Everywhere this bill has been 2 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Mar 21, 2018
Referred to the House Committee on Ways and Means.
Mar 21, 2018
Introduced in House
 Plain-English summary Congressional Research Service

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

The strategy must include:

  • a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
  • an assessment of self-service options;
  • proposals to protect taxpayer identity and reduce identity theft;
  • proposals to improve customer service in the short-term, medium-term, and long-term, and
  • metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.
What's happening now March 21, 2018

Referred to the House Committee on Ways and Means.

 Committees of jurisdiction 1
 Cosponsors 1
All 1 Republican 1