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HR 2846 115th Congress House Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement

Federal Agency Customer Experience Act of 2018

Introduced: June 8, 2017 See on congress.gov
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 Everywhere this bill has been 15 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Dec 3, 2018
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Nov 29, 2018
The title of the measure was amended. Agreed to without objection.
Nov 29, 2018
Motion to reconsider laid on the table Agreed to without objection.
Nov 29, 2018
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)
Nov 29, 2018
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H9714-9715)
Nov 29, 2018
DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.
Nov 29, 2018
Considered under suspension of the rules. (consideration: CR H9714-9716)
Nov 29, 2018
Mr. Comer moved to suspend the rules and pass the bill, as amended.
Nov 27, 2018
Placed on the Union Calendar, Calendar No. 810.
Nov 27, 2018
Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
Jun 5, 2018
ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.
Mar 15, 2018
Ordered to be Reported (Amended) by Voice Vote.
Mar 15, 2018
Committee Consideration and Mark-up Session Held.
Jun 8, 2017
Referred to the House Committee on Oversight and Government Reform.
Jun 8, 2017
Introduced in House
 Plain-English summary Congressional Research Service

Federal Agency Customer Experience Act of 2017

This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency.

Each agency that solicits voluntary feedback shall ensure that:

  • responses to the solicitation remain anonymous,
  • individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information,
  • the voluntary nature of the solicitation is clear, and
  • the proposed solicitation of voluntary feedback will contribute to improved customer service.

Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback.

OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites.

The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

What's happening now December 3, 2018

Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

 Committees of jurisdiction 2
 Cosponsors 1
All 1 Republican 1