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HR 1660 113th Congress House Government Operations and Politics Administrative law and regulatory procedures Congressional oversight Consumer affairs Government employee pay, benefits, personnel management Government information and archives Government studies and investigations Office of Management and Budget (OMB) Performance measurement

Government Customer Service Improvement Act of 2013

Introduced: April 19, 2013 Introduced by: Cuellar, Henry Democratic · Texas See on congress.gov
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 Everywhere this bill has been 11 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Aug 1, 2013
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Jul 31, 2013
Motion to reconsider laid on the table Agreed to without objection.
Jul 31, 2013
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5207-5208)
Jul 31, 2013
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote.(text: CR H5207-5208)
Jul 31, 2013
DEBATE - The House proceeded with forty minutes of debate on H.R. 1660.
Jul 31, 2013
Considered under suspension of the rules. (consideration: CR H5207-5209)
Jul 31, 2013
Mr. Meadows moved to suspend the rules and pass the bill, as amended.
Jul 24, 2013
Ordered to be Reported (Amended) by Voice Vote.
Jul 24, 2013
Committee Consideration and Mark-up Session Held.
Apr 19, 2013
Referred to the House Committee on Oversight and Government Reform.
Apr 19, 2013
Introduced in House
 Plain-English summary Congressional Research Service

Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.

Directs: (1) the Performance Improvement Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in agency performance plans; (2) the Director of OMB to establish a Customer Service Feedback Pilot Program which shall include participation by the Internal Revenue Service (IRS) and two additional agencies to collect information from agency customers on the quality of customer service provided; and (3) the Director to include agency achievements in meeting customer service performance standards in each required update on agency performance.

Requires: (1) compliance with customer service standards developed under this Act to be included in agency employee appraisal systems, (2) the Director of OMB to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide customer service standards, and (3) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program.

Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency about its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's customer-focused retirement processing system and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each OPM annual budget request a statement on progress in completing its customer-focused retirement processing system.

What's happening now August 1, 2013

Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

 Committees of jurisdiction 2
 Cosponsors 2
All 2 Republican 2