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Federal Customer Service Enhancement Act of 2008

Introduced: January 11, 2007 Introduced by: Cuellar, Henry Democratic · Texas See on congress.gov
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 Everywhere this bill has been 20 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Oct 1, 2008
Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.
Oct 1, 2008
Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report.
Jul 30, 2008
Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.
Aug 22, 2007
Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.
Jul 24, 2007
Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Jul 23, 2007
On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687). (text as passed in House: CR H8234-8235)
Jul 23, 2007
Motion to reconsider laid on the table Agreed to without objection.
Jul 23, 2007
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687).(text as passed in House: CR H8234-8235)
Jul 23, 2007
Considered as unfinished business. (consideration: CR H8253-8254)
Jul 23, 2007
At the conclusion of debate, the Yeas and Nays were demanded and ordered. Pursuant to the provisions of clause 8, rule XX, the Chair announced that further proceedings on the motion would be postponed.
Jul 23, 2007
DEBATE - The House proceeded with forty minutes of debate on H.R. 404.
Jul 23, 2007
Considered under suspension of the rules. (consideration: CR H8234-8236)
Jul 23, 2007
Mr. Towns moved to suspend the rules and pass the bill, as amended.
Jun 12, 2007
Ordered to be Reported in the Nature of a Substitute by Voice Vote.
Jun 12, 2007
Committee Consideration and Mark-up Session Held.
May 9, 2007
Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote .
May 9, 2007
Subcommittee Consideration and Mark-up Session Held.
Mar 23, 2007
Referred to the Subcommittee on Government Management, Organization, and Procurement.
Jan 11, 2007
Referred to the House Committee on Oversight and Government Reform.
Jan 11, 2007
Introduced in House
 Votes taken on this bill 1
DateChamberWhat was voted onResultYes–No
Jul 23, 2007 House · vote #687 On Motion to Suspend the Rules and Pass, as Amended Passed 383–0 See who voted →
 Plain-English summary Congressional Research Service

Federal Customer Service Enhancement Act of 2008 - Requires the Director of the Office of Management and Budget (OMB) to prescribe guidance that establishes best practices to: (1) ensure that federal agencies are providing high quality customer service; and (2) monitor customer service quality at federal agencies.

Requires customer service standards to take into account: (1) existing agency standards; (2) information collected from agency customers; and (3) approaches for government-wide citizen contact actions described in the Citizens Service Levels Interagency Committee Report by the General Services Administration (GSA) or any subsequent report.

Requires the Director to: (1) prescribe guidance governing the implementation or updating of customer service standards and performance measures of agencies using such best practices and any specific customer service related principles applicable to individual agencies; and (2) issue an annual report on the success of agencies in meeting the standards for each of the five years after the date of enactment.

Requires each agency to: (1) implement standards and performance measures required by this Act; (2) submit information OMB may require on its customer service in relation to such standards and measures; and (3) ensure that standards are continuously improved and that appropriate contact information regarding customer service inquiries is available. Requires the standards to be publicly available on the website of each agency.

Directs the Comptroller General to report to specified congressional committees on: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) recommendations to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.

Authorizes the head of a federal agency to establish a program to pay cash awards to employees for demonstrated excellence in customer service.

What's happening now October 1, 2008

Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.

 Committees of jurisdiction 4
 Cosponsors 2
All 2 Republican 2