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HR 3816 108th Congress House

Call Center Consumer's Right to Know Act of 2003

Official title: To require employees at a call center who either initiate or receive telephone calls to disclose the physical location of such employees, and for other purposes.

Introduced: March 23, 2004 See on congress.gov
Commerce Administrative procedureConsumer educationConsumer protectionCustomer service
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Federal Trade CommissionFines (Penalties)Government Operations and PoliticsGovernment paperworkIndependent regulatory commissionsInternetLawScience, Technology, CommunicationsTelemarketingTelephone
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This bill died when the 108th Congress ended
It never became law before the 108th Congress (2003–2004) adjourned, and bills don't carry over to the next Congress. It would have to be reintroduced. You can still save it for reference, but it won't receive updates.
 Everywhere this bill has been 3 steps
Introduced
In committee
Reported out
Passed House
Passed Senate
To President
Became law
Feb 24, 2004
Referred to the Subcommittee on Commerce, Trade and Consumer Protection.
Feb 11, 2004
Referred to the House Committee on Energy and Commerce.
Feb 11, 2004
Introduced in House
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 Latest action February 24, 2004

Referred to the Subcommittee on Commerce, Trade and Consumer Protection.

 Plain-English summary Congressional Research Service

Call Center Consumer's Right to Know Act of 2003 - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of each call.

Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe.

Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.

 Related & companion bills 1
  • S 1873 Identical bill Call Center Consumer's Right to Know Act of 2003
 Bill text 1 version

Source documents hosted by congress.gov.

 Committees of jurisdiction 2
 Cosponsors 9
All 9 Democratic 7
D
Sánchez, Linda T.
California · Sep 8, 2004
 D
Van Hollen, Chris
Maryland · Jun 8, 2004
 D
Larsen, Rick
Washington · May 5, 2004
 D
DeLauro, Rosa L.
Connecticut · Apr 28, 2004
 D
McCollum, Betty
Minnesota · Apr 28, 2004
HILL, BARON
· Mar 31, 2004
KANJORSKI, PAUL
· Mar 31, 2004
 D
McGovern, James P.
Massachusetts · Mar 23, 2004
 D
Sherman, Brad
California · Feb 24, 2004
Cite this page click to expand
APA
U.S. Congress. (2026). H.R. 3816: Call Center Consumer's Right to Know Act of 2003. 108th Congress. Open America. https://openamerica.io/bill/108-HR-3816/
MLA
"H.R. 3816: Call Center Consumer's Right to Know Act of 2003." 108th Congress, 2026, Open America, https://openamerica.io/bill/108-HR-3816/.
Bluebook (legal)
H.R. 3816, 108th Cong. (2026), https://openamerica.io/bill/108-HR-3816/.
Markdown link
[H.R. 3816: Call Center Consumer's Right to Know Act of 2003](https://openamerica.io/bill/108-HR-3816/)
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